Accessibility Statement

1. Our Commitment to Accessibility

Unfold is committed to making our website accessible to as many people as possible.
We want everyone who visits our site to feel welcome and able to find the information they need without difficulty.

Our goal is to meet or exceed the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.

We aim to provide a website that is:

• Clear 

• Easy to use 

• Understandable 

• Compatible with assistive technologies 

• Free from unnecessary complexity 

If you experience any issues, please let us know — we’re here to help.

2. How We Support Accessibility

We take several steps to make our website accessible:

Clear, Simple Language

We use plain English, short sentences, and avoid jargon and clinical terminology.

Keyboard Navigation

Our website is designed to be fully usable with a keyboard.

Screen Reader Compatibility

Pages are structured so screen readers can navigate headings, links, images, and text clearly.

Readable Text

We use accessible colour contrasts, clear fonts, and a minimum 16px text size.

Alternative Text

Images include alt text where needed to support screen readers.

Responsive Design

The website works on desktops, tablets, and mobile devices.

Consistent Layouts

Simple layouts help visitors find information without confusion.

3. Accessibility Features

Our website includes:

• Logical heading structure 

• Meaningful link text 

• Accessible buttons and forms 

• High-contrast colours that meet accessibility standards 

• Text that can be resized through browser controls 

• Avoidance of flashing or disruptive animations 

• Clear labels for form fields 

• Compliance with best practices for embedded content (e.g., maps, videos, forms) 

4. Areas We Are Improving

We are always working to improve access for all users.

Future improvements may include:

• Additional testing with assistive technologies 

• Further enhancement of alt text consistency 

• More detailed captions or transcripts if video content is added 

• Ongoing review of colour contrast as the brand evolves 

If you notice an area that could be improved, we welcome your feedback.

5. What To Do If You Have Difficulties

If you experience any issues using our website — or find something hard to read, access, or understand — please get in touch.

We will do our best to:

• Provide the information in an alternative format 

• Support you in accessing the content you need 

• Fix the accessibility issue where possible 

6. Contact Us About Accessibility

If you would like to report an accessibility issue, request help, or make a suggestion, contact:

Email: support@unfold.org.uk
Phone: 0333 456 7890
Address: (To be confirmed)

We aim to respond within 5 working days.

7. Enforcement Procedure

If you are not satisfied with our response, you can contact:

Equality Advisory and Support Service (EASS)
www.equalityadvisoryservice.com
0808 800 0082