Privacy Policy

1. Who We Are

Unfold provides supported living and outreach support for adults with mental-health needs.
We are part of Unfold Care Group.

Unfold
(Final address to be added — placeholder)
Rochdale / Greater Manchester
United Kingdom

Unfold acts as a Data Controller, which means we decide how and why your personal information is used.

If you have any questions about this policy, or how we use your data, please contact:

Email: support@unfold.org.uk (placeholder)
Phone: 0333 456 7890 (placeholder)
Address: (To be confirmed by client)

2. What This Privacy Policy Covers

This policy explains:

  • What personal information we collect
  • How we use it
  • Who we share it with
  • Your rights under UK GDPR
  • How to contact us

This applies when:

  • You visit our website
  • You contact us
  • You make an enquiry
  • You complete a referral
  • You apply for a job
  • You join a mailing list
  • Your support is being arranged through our services

3. What Personal Information We Collect

We only collect information we genuinely need to provide support, respond to enquiries, or run our services safely.

Information you give us directly:

  • Name
  • Contact details (email, phone)
  • Address
  • Information in referral forms
  • Details about support needs
  • Information shared by families or professionals
  • Job application data

Information we may collect automatically when you visit our website:

  • IP address
  • Browser type
  • Pages visited
  • Time spent on the site
  • Cookies (see Cookie Policy)

Information shared by professionals:

  • Support history
  • Relevant risk or safety information
  • Referral documents
  • Agency contact details
  • Social worker or care coordinator details

We do not collect unnecessary or excessive information.

4. Why We Collect Personal Information

We will only use your personal information when we have a valid legal reason to do so.

We may use your information to:

  • Respond to enquiries
  • Process referrals
  • Provide supported living or outreach support
  • Keep you or others safe
  • Communicate with professionals
  • Manage your support plan
  • Recruit staff
  • Improve our services
  • Meet legal or regulatory requirements

We never use information for reasons you have not been told about.

5. Legal Bases for Using Your Information

Under UK GDPR, we must have a lawful basis to use your data.
These may include:

Contract:
To provide support or services you have requested.

Consent:
When you choose to receive updates or newsletters.

Legitimate Interests:
To run and improve our services.

Legal Obligation:
Where the law requires us to share information (e.g., safeguarding).

Vital Interests:
To prevent harm or protect life.

Public Task:
Where we work with local authorities or NHS teams.

We only use the minimum amount of information required.

6. How We Store and Keep Information Safe

We take privacy and safety seriously.

Your information is stored securely using:

  • Encrypted systems
  • Password protection
  • Limited staff access
  • Secure internal networks
  • Regular reviews and audits

We do not store data for longer than necessary.

7. Who We Share Information With

We may need to share personal information with:

  • Local authorities
  • NHS teams
  • Social workers
  • Community mental-health teams
  • Housing teams
  • Referral partners
  • Regulatory bodies (e.g., CQC)
  • Unfold Care Group internal teams

We only share information when:

  • It’s necessary for your support
  • We have your consent
  • The law requires it
  • It protects someone’s safety

We never sell personal information.

8. International Transfers

We store personal information in the UK wherever possible.
If any data is processed outside the UK, we ensure it is protected by appropriate safeguards.

9. Your Rights Under UK GDPR

You have the right to:

  • Access your information
  • Correct inaccurate information
  • Request deletion (where appropriate)
  • Restrict processing
  • Object to processing
  • Withdraw consent (for marketing)
  • Data portability
  • Complain to the ICO

To exercise any of these rights, contact us at:
support@unfold.org.uk

10. Marketing Preferences

We only send emails or updates if you give clear consent.
You can unsubscribe at any time.

11. Cookies

Our website uses cookies to improve your experience.
You can control cookies through your browser.
See our Cookie Policy for details.

12. Third-Party Services

We use trusted third-party services such as:

  • Web hosting
  • Form and contact software
  • Analytics
  • Recruitment platforms (Talos ATS)
  • Unfold internal systems

All third parties must keep your information safe.

13. How Long We Keep Information

We keep information only for as long as necessary:

  • Referral/Support records: required by law or commissioning contract
  • Job applications: up to 12 months unless you join the team
  • Website enquiries: up to 12 months
  • Mailing list: until you unsubscribe

We then securely delete your information.

14. Changes to This Policy

We may update this policy if we change how we use data or if laws change.
Any updates will appear on this page.

15. Contact Us

If you have questions about your information or want to raise a concern, contact:

Email: support@unfold.org.uk
Phone: 0333 456 7890
Address: (To be confirmed)

If you are not satisfied, you can contact:

Information Commissioner’s Office (ICO):
www.ico.org.uk
0303 123 1113